We hope you are delighted with your purchase but if you are not, if we have made an error, please let us know so we can fix it. 

 

Mistakes and faults…. Some things are our responsibility!

We check all of our goods before they leave our premises so faults and wrong items are unlikely to occur. However, due to natural error of human error sometimes mistakes are made. If we have made an error, please let us know so we can fix it.

We can offer you a reply paid address so an exchange can happen at no cost to you. Please phone us on 1300 555 632 for this information. 

Step 1: please check your receipt and order carefully in case the error was at your end.

Step 2: Phone or email customer service on 1300 555 632 and order@natureschild.com.au

 

If it is not our error, here are your options for refund and exchange…

Refund – 14 days from date of purchase

You can request a refund if you change your mind or receive an incorrect item. Please return the unused, packaged goods in excellent condition for resale WITHIN 14 DAYS at your expense to the address below. Goods received after 14 days of sale will not be eligible for a refund, but can be exchanged. Goods not in resale condition will be partly refunded. Faults – 3 months from date of purchase.

Nature’s Child will happily assist you with a faulty product if the fault occurs within 3 months of purchase. Each manufacturer has their own guarantee system so please contact us before you return goods to us, as we may have to direct you to the manufacturer.

Nature’s Child will assist you at every stage to ensure satisfaction is promptly received with any product faults. We cannot assist you with any faults that occur 3 months after purchase but we can try if you feel you still wish to speak to us.

Please understand that Nature’s Child cannot be held responsible for every product fault, however, we shall always do our best to assess each situation and assist communication with the manufacturer.

Not all faults that occur within 3 months can be assisted, individual circumstances always apply but we can assure you will go out of our way as much as possible to assist. We can only do our best!

Return Address: PO Box 1040, Byron Bay NSW 2481 OR 3/9-11 Centennial Circuit, Byron Bay NSW 2481

 

Exchange A – 21 days

New condition exchanges are available. You can change the size, colour, style or item. Our only condition is that you must return the unused, unwashed item in resale condition within 21 days of purchase. Packaging in good condition must also be returned. All exchanges are at your own expense unless it is a Nature’s Child processing error. An additional postal charge for the new item will be charged before being sent. Exchanges that meet the above conditions within 21 days of purchase will receive an exchange to the full amount of the cost of the original item, excluding postage. 

 

Exchange B – Extended Limit - 6 months

1. New condition only. 
2. We understand that some items are purchased during your pregnancy and may be unsuitable once your baby arrives. Please check your date of purchase carefully before contacting us because we do not exchange at all after 6 months from date of purchase.
3. Proof of purchase is essential for any goods to be exchanged. All your invoices are stored in your “My Account” section on line so can be easily found.
4. If you return goods without packaging, that have been used or marked in storage, we trust you understand that a full credit will not be possible. Items which have been used or laundered cannot be refunded in full. A resale value price will be offered to you in the instance.

This offer only applied to good purchased within 6 months of return. We regret we are unable to assist you after this time. 

 

PLEASE PHONE CUSTOMER SERVICE ON 1300 555 632 for assistance with all returns and exchanges. Good returned without prior communication may not be eligible for exchange.