How To Track Your Order
Once you place your order you will receive an order confirmation email.
Track your order status on our website
You can track your order status on our website by going to 'my account' on the right hand column featured on all of our website pages. Within my account select 'my orders', this feature will display all of your orders and their current status. For example if your order has been shipped, the order status displayed will be 'shipped'.
When your order has been shipped you will receive an email informing you that your parcel has been shipped, within this email you will receive an order tracking number.
How to Track Your Parcel
There are two shipping options to select from:
Standard – Fastway Couriers
When you select your parcel to be posted by Standard Post it will be shipped with Fastway Couriers. Once your order has been shipped your will recieve a shipping confirmation email within this email you will receive an parcel tracking number for Fastway.
To track your fastway parcel please visit the Fastway Track and Trace website www.fastway.com.au/1TrackTrace.html
Express Post & International Orders – Australia Post
When you select your parcel to be posted by Express Post it will be shipped with Australia Post. Once your order has been shipped you will receive a shipping confirmation email. Within this confirmation you will receive an parcel tracking number for Australia Post.
To track your Australia Post parcel please visit the Australia Post tracking website auspost.com.au/track/
Haven't Received Your Parcel
If you do not receive your parcel try tracking it first in the methods described above. If you require further assistance please phone us on 1300 555 632 or email firstname.lastname@example.org.
We will then contact the company directly and find out where your parcel is for you.