Once you place your order you will receive an order confirmation email. Once we ship your parcel, you will receive a second email informing you that your parcel has been shipped. This shipping notification includes your order tracking number.
Track your order status on our website
First: Log into your account.
You can track your order status at any time by selecting 'my account' on the top right menu.
Click on “My Account” select 'order history and details' to view the shipping tracking and status on your order.
There are two shipping options to select from:
Standard – Fastway Couriers
When you select your parcel to be posted by Standard Post it will be shipped with Fastway Couriers. Once your order has been shipped your will recieve a shipping confirmation email within this email you will receive an parcel tracking number for Fastway.
To track your fastway parcel please visit the Fastway Track and Trace website www.fastway.com.au/1TrackTrace.html
Express Post & International Orders – Australia Post
When you select your parcel to be posted by Express Post it will be shipped with Australia Post. Once your order has been shipped you will receive a shipping confirmation email. Within this confirmation you will receive an parcel tracking number for Australia Post.
To track your Australia Post parcel please visit the Australia Post tracking website auspost.com.au/track/
If you do not receive your parcel try tracking it first in the methods described above. If you require further assistance please phone us on 1300 555 632 or email [email protected].
We will then contact the company directly and find out where your parcel is for you.