Month: April 2015

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Wholesale

THANK YOU for your interest in selling Nature’s Child Products in your store.

If you are in Australia, Please contact one of our distributers who are waiting to assist you with your enquiry.

BABY STORES AND ON LINE STORES

Please view our FULL RANGE that you can purchase wholesale here http://theworldofgood.smugmug.com/Brands/Natures-Child

Contact the team at “The World of Good” Distribution Company here http://theworldofgood.com.au

HEALTH & ORGANIC FOOD STORES

Please contact UHP here http://uhp.com.au

INTERNATIONAL ENQUIRIES:

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Loyalty Points

HOW TO REDEEM LOYALTY POINTS 

For every $25 you spend with us you will receive 1 Loyalty Point.

($25 Spent = 1 Loyalty Point)

* We thank every customer with loyalty points!

* Every product on our site has a small flag on the main product page, this flag shows you how many loyalty points you can earn!

* Loyalty Points can only be earned and redeemed with on-line orders. They are not earned or used on phone orders. They are ready to use as soon as your current order has been shipped.

* To redeem your points, follow the simple instructions below.

* Loyalty Points are applied within 24 hours of your successful payment on-line, and will then be ready to redeem. Let them bank up or use them as you go.  

ORGANIC BABY PRODUCTS

HERE IS HOW YOU REDEEM YOUR REWARD POINTS NEXT TIME

1 – log in to Nature’s Child Here    https://www.natureschild.com.au/login

2 – Once you have signed in, you will see 8 boxes under my account. Things like Order History, My Addresses etc. One of them says MY LOYALTY POINTS

3 – CLICK ON MY LOYALTY POINTS and it will show your total points available. Just below this table, it says, turn my loyalty points into a voucher. Do THIS.

4 – Now you go shopping ! When you get to the checkout, just underneath the box ENTER DISCOUNT VOUCHER HERE you will see your voucher which you can then enter in the discount code box.

If you ever check your reward points strait after a shop you may not see them yet as they are only activated once your order is SHIPPED.

ORGANIC BABY

WOULD YOU LIKE TO REVIEW OUR PRODUCTS?

There are 2 Ways you can help share your love for your recent Nature’s Child purchases and put a massive smile of gratitude on our face.

1 – Leave a Review on our page ( We would be Stoked!!!) You need to be logged in to leave a review but it is very simple. Just search for the product you purchased and you will see some stars and some words just under the product heading saying Write A Review, click that link and make sure you choose the star rating first! Then you will see a box to write your text. THANK YOU !!

2 – We would love to see a photo of your and your family using our products! Just TAG us https://www.facebook.com/natureschild  or https://www.instagram.com/natureschildorganicbaby   (There is the added bonus that if we see your tag, we may offer you free shipping on your next purchase too!) 

With Massive Gratitude in advance!

 Jannine x x

Owner

www.natureschild.com.au

earn loyalty points

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Free Samples

Thank you for exploring organic and eco-friendly baby products for your family. Every product you purchase that has been made with our earth in mind is great for our children’s future. We believe chemical free products are a right for all babies, regardless of income status. It should be normal not special to give our babies the purest of everything. Thank you for caring.

You can select FREE samples and pay for postage only. https://www.natureschild.com.au/store/nappy-care/free-samples-.html
The samples on offer change monthly depending on what our supplier provide to us but usually include baby wipes and skincare with additional items as they come to us. Its a Free Samples Lucky Dip.

You may also like to visit our SALE page at this link – https://www.natureschild.com.au/prices-drop

Here are some FREE Awesome Baby Resources to get you informed!

THE ARTICLE THAT ALL NEW PARENTS SHOULD READ WHEN PLANNING FOR NAPPIES.
https://www.natureschild.com.au/the-ultimate-guide-to-cloth-nappies/

THE CLOTH NAPPY SHOP
https://www.natureschild.com.au/store/nappies/

FREE BABY CHECKLIST AND BIRTHING CHECKLIST
https://www.natureschild.com.au/blog/articles/free-downloads

CREATE A WISHLIST for a BABY SHOWER, GIFT REGISTRY OR FAMILY and FRIENDS that WANT TO BUY FOR YOU
https://www.natureschild.com.au/module/blockwishlist/mywishlist

EARN LOYALTY POINTS WHEN YOU SHOP ON LINE WITH US
https://www.natureschild.com.au/loyalty-points/

FOLLOW OUR BLOG
https://www.natureschild.com.au/blog

SIGN UP TO OUR NEWSLETTER FOR SPECIALS ALERTS
https://www.natureschild.com.au  at the bottom of our home page!

And finally, if you love social media as a way of communicating, here are our links, please follow us, comment and engage as required.

http://facebook.com/natureschild
http://twitter.com/ncorganicbaby
http://www.pinterest.com/naturechildshop/natures-child-organics
http://instagram.com/natureschildorganicbaby
https://www.google.com/+NatureschildAuOrganicBabyStore>
http://natureschildorganicbaby.tumblr.com/

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Order Tracking

How To Track Your Order

Once you place your order you will receive an order confirmation email. Once we ship your parcel, you will receive a second email informing you that your parcel has been shipped. This shipping notification includes your order tracking number.

Track your order status on our website

First: Log into your account.

You can track your order status at any time by selecting ‘my account’ on the top right menu.
Click on “My Account” select ‘order history and details’ to view the shipping tracking and status on your order.   

How to Track Your Parcel 

There are two shipping options to select from: 

Standard – Fastway Couriers 

When you select your parcel to be posted by Standard Post it will be shipped with Fastway Couriers. Once your order has been shipped your will recieve a shipping confirmation email within this email you will receive an parcel tracking number for Fastway.
To track your fastway parcel please visit the Fastway Track and Trace website www.fastway.com.au/1TrackTrace.html

Express Post  & International Orders – Australia Post 

When you select your parcel to be posted by Express Post it will be shipped with Australia Post. Once your order has been shipped you will receive a shipping confirmation email. Within this confirmation you will receive an parcel tracking number for Australia Post.

To track your Australia Post parcel please visit the Australia Post tracking website auspost.com.au/track/

 

Haven’t Received Your Parcel

If you do not receive your parcel try tracking it first in the methods described above. If you require further assistance please phone us on 1300 555 632 or email orders@natureschild.com.au.

We will then contact the company directly and find out where your parcel is for you.

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Phone Orders

Phone Orders

While we no longer offer this option we do have a DIRECT DEBIT payments available which may better suit you if you prefer not to enter your credit card details online. Place your order on line which allows us to capture your shipping details and product choices accurately and then choose pay by DIRECT DEBIT  at the checkout. 

Our bank details for Direct Debit will be shown at the checkout for you so you can proceed with payment.

This way, we still receive your order and shipping details for efficient service. 

CUSTOMER ENQUIRIES BY PHONE: We occasionally have gaps where the office is unattended so if you reach our answering machine, it is best to leave a message in case we need to return your call the next day.

PHONING FROM AUSTRALIA 1300 555 632 with your credit Card.

PHONING FROM OUTSIDE AUSTRALIA  during business hours ( EASTERN STANDARD TIME)  using our number +61-2-6685 6840

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Secure Shopping

Secure payment

Baby Shopping online is fun! Make sure it is also safe by only shopping from a website with a padlock symbol, indicated that it is a secure and safe shopping website.

Nature’s Child uses a secure SSL to ensure your safety and security.

You can be sure Nature’s Child is a trusted online retailer for the following reasons:

  • Nature’s Child validates new customers with a confirmation email.
  • You can track and control all your on line orders via our “My Account” feature.
  • Nature’s Child uses a valid E-commerce SSL (Secure Sockets Layer) to ensure the security of all our customers’ online purchases.
  • You can always check this by looking for a padlock symbol in the bottom right of the browser window and our website address begins with ‘https://’.
  • Nature’s Child uses the Card Security Code (CSC) checking systems which significantly reduces the risks from e-commerce fraud.
  • You can click on the padlock to check that the seller is who they say they are and that their certificate is current and registered to the right address.
  • Don’t be fooled by a padlock that appears on the web page itself. It’s easy for conmen to copy the image of a padlock. You need to look for one that is in the window frame of the browser itself.
  • Our goods will absolutely be delivered at the value you paid for them.
  • Our goods match our product descriptions or you can request a refund.
  • We have excellent before and after sales service.
  • Nature’s Child has a physical address and telephone contact details that you can access anytime.